Buffoli, Maddalena, Eva Bellini, Marta dell'Ovo, Marco Gola, Dario Nachiero, Andrea Rebecchi, and Stefano Capolongo. 2016. “Humanisation and Soft Qualities in Emergency Rooms”. Annali dell’Istituto Superiore Di Sanità 52 (1). Rome, IT:40-47. https://annali.iss.it/index.php/anna/article/view/347.