Humanisation and soft qualities in emergency rooms

Authors

Abstract

Scenario. Currently, there are few evaluation methods that analyse social aspects in healthcare issues, especially humanisation and well-being, as perceived by users in emergency departments which are places in which patients’ psycho-physical well-being is decisive. For this reason, research was conducted to create a tool to improve the quality of these areas. Methodology. In order to conduct the research, the work was structured in three phases: the first, based on the analysis of State-of-the-Art and the current studies on the interactions established between the physical and emotional conditions of the structure and the users; the second, through the definition of a questionnaire which explores humanisation and comfort aspects; the third, through the application of the instrument.  Results. The paper presents and analyses data collected from the application on a case study in Milan, analysing the responses and proposing design suggestions for increasing the quality of emergency environments. Conclusions. In anticipation of future works, the application of such a tool can provide the opportunity to improve and enhance quality and staff efficiency in emergency department

spaces.

Share on

Downloads

Authors

Maddalena Buffoli

Eva Bellini

Marta dell'Ovo

Marco Gola

Dario Nachiero

Andrea Rebecchi

Stefano Capolongo

How to Cite
Buffoli, M., Bellini, E., dell’Ovo, M., Gola, M., Nachiero, D., Rebecchi, A., & Capolongo, S. (2016). Humanisation and soft qualities in emergency rooms. Annali dell’Istituto Superiore Di Sanità, 52(1), 40-47. Retrieved from https://annali.iss.it/index.php/anna/article/view/347
  • Abstract viewed - 400 times